Privacy Policy
Last Updated: September 2026
Dreams Train Travel ("Dreams Train Travel," "we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, communicate with us, request travel assistance, or use our travel-related services.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Dreams Train Travel is an independent travel agency and travel services reseller. We help customers research, arrange, and purchase travel products through third-party travel suppliers, booking platforms, reservation systems, and other service providers.
Our services may include assistance with rail and train travel, airfare, hotels, rental cars, cruises, tours, vacation packages, and related travel services.
Dreams Train Travel is not necessarily the operator, carrier, hotel, transportation provider, or other supplier providing the underlying travel service. When you make a reservation involving a third-party supplier, that supplier may separately collect and process your information under its own privacy policy and terms.
We may collect information that you voluntarily provide to us or that is generated when you interact with our website.
Depending on the service you request, we may collect:
We only request information that is reasonably necessary for the service, inquiry, reservation, customer-support request, or other interaction.
If you purchase a travel service through us or through a booking provider we work with, payment and transaction information may be collected and processed by the applicable payment processor, financial institution, booking platform, or travel supplier.
Depending on the transaction, this information may include billing details, payment method, transaction amount, transaction date, and other information required to complete or verify the transaction.
We do not intend to retain complete payment-card information when payment processing is handled directly by an authorized third-party payment provider.
When you visit our website, certain technical information may be collected automatically.
This may include:
This information may be collected through server logs, cookies, pixels, tags, analytics tools, and similar technologies.
We may use information we collect for purposes such as:
We may combine information collected through different interactions when reasonably necessary to provide services, maintain records, improve our operations, or protect our business and customers.
Travel arrangements frequently involve third parties.
When you request or purchase a travel service, we may need to provide relevant information to a rail carrier, airline, hotel, rental-car company, cruise operator, tour provider, booking platform, consolidator, payment processor, or other supplier involved in fulfilling your request.
For example, a train reservation may require information such as:
The amount and type of information shared depends on the travel product and the requirements of the applicable supplier.
Third-party providers may independently process your information according to their own privacy policies, terms, and security practices.
We may disclose information to third parties when reasonably necessary to operate our business or provide requested services.
These third parties may include:
We may also disclose information when required to do so by law, legal process, court order, government request, regulatory requirement, or law-enforcement request.
Information may also be disclosed when reasonably necessary to protect our rights, property, customers, website, employees, or business operations.
We may use third-party analytics and advertising services to understand website activity, improve our services, evaluate advertising campaigns, and measure website performance.
Depending on the technologies implemented on our website, these services may collect information such as:
We may use services such as Google Analytics, Google Ads, conversion tracking, or similar technologies.
Third-party advertising and analytics companies may process information according to their own privacy policies and applicable user controls.
Our website may use cookies and related technologies to:
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some portions of our website.
For more information, please review our Cookie Policy.
We may communicate with you regarding:
If you receive promotional email communications from us, you may unsubscribe by following the instructions provided in the message.
Opting out of promotional communications will not necessarily stop service-related communications that are required to complete or manage a reservation or respond to your request.
When you communicate with us by telephone, email, online forms, chat, or other communication channels, we may retain information necessary to respond to your request and maintain appropriate business records.
Depending on applicable law and our communication systems, telephone calls or electronic communications may be monitored or recorded for purposes such as quality assurance, customer service, training, security, fraud prevention, and dispute resolution.
Where legally required, appropriate notice or consent may be provided.
We maintain reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, electronic transmission, database, or internet communication can be guaranteed to be completely secure.
You should use appropriate caution when transmitting personal information online and should not provide information that is unnecessary for your requested service.
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These rights may include:
Requests may be subject to applicable legal limitations and reasonable identity-verification procedures.
California residents may have additional rights under applicable California privacy laws.
Depending on the circumstances, these rights may include rights concerning access to personal information, correction, deletion, information about categories of personal information collected and disclosed, and certain choices regarding the use or disclosure of personal information.
We will not unlawfully discriminate against individuals for exercising privacy rights provided by applicable law.
To submit a privacy request, please contact us using the information provided in the Contact Us section below.
If you are located in the European Economic Area or the United Kingdom, additional privacy protections may apply depending on the circumstances.
Where applicable, individuals may have rights to:
Where applicable, we may process personal information based on legal grounds including contractual necessity, legitimate interests, legal obligations, or consent.
Our website and services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
Our website may contain links to websites, applications, booking platforms, or services operated by third parties.
We do not control the privacy practices, security procedures, content, or policies of third-party websites.
When you leave our website or interact directly with a third-party service, we recommend reviewing that provider's privacy policy before submitting personal information.
Our customers, travel suppliers, technology providers, and service partners may operate in different countries.
As a result, personal information may be processed, transferred, or stored outside the country in which it was originally collected.
Where required by applicable law, we will take reasonable steps to use appropriate safeguards for applicable international data transfers.
Some browsers provide "Do Not Track" or similar privacy settings.
Because there is not always a consistent industry standard for responding to these signals, our website may not respond to every browser-based Do Not Track setting.
You can use available browser, device, cookie, and advertising controls to manage certain privacy preferences.
We may revise this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
We encourage you to periodically review this page to stay informed about how we handle information.
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern regarding the handling of your information, please contact us:
Dreams Train Travel
Email: support@dreamstraintravel.com
We will review privacy-related requests and respond in accordance with applicable law.